Customs policy
DO I HAVE TO PAY ADDITIONAL CUSTOMS DUTIES?
When delivering to Russia, USA and the EAEU countries (Kazakhstan, Belarus, Armenia and Kyrgyzstan), there are no customs duties. In other countries there may be additional customs duties or taxes, established by the Legislation of the destination country.
Before placing an order, please, clarify the duty-free limits and the amount of customs duties/taxes.
HOW DO I PAY CUSTOMS TAXES?
It is easy to pay the customs fees. After the parcel is delivered to the destination country, you can pay the tax by following the link that you will receive in the SMS from transport company, along with your waybill number. All you have to do is to pay the tax online. This way you do not have to deal with a customs representative, as the tax is calculated automatically.
In some countries it is possible to pay the customs duties directly to the courier upon the parcel’s delivery.
WOULD YOU BE ABLE TO CALCULATE THE CUSTOMS FEES?
In order to get an accurate calculation of customs charges please contact your local DHL office at www.dhl.com.
CAN I REFUSE THE ORDER AND CUSTOMS PAYMENTS AFTER THE PARCEL HAS BEEN SENT?
You can cancel your order if the package has not been sent yet. After sending the parcel the Customer can't evade paying customs fees. Customs fees must be paid by the Customer and the parcel has to be received.
When delivering to Russia, USA and the EAEU countries (Kazakhstan, Belarus, Armenia and Kyrgyzstan), there are no customs duties. In other countries there may be additional customs duties or taxes, established by the Legislation of the destination country.
Before placing an order, please, clarify the duty-free limits and the amount of customs duties/taxes.
HOW DO I PAY CUSTOMS TAXES?
It is easy to pay the customs fees. After the parcel is delivered to the destination country, you can pay the tax by following the link that you will receive in the SMS from transport company, along with your waybill number. All you have to do is to pay the tax online. This way you do not have to deal with a customs representative, as the tax is calculated automatically.
In some countries it is possible to pay the customs duties directly to the courier upon the parcel’s delivery.
WOULD YOU BE ABLE TO CALCULATE THE CUSTOMS FEES?
In order to get an accurate calculation of customs charges please contact your local DHL office at www.dhl.com.
CAN I REFUSE THE ORDER AND CUSTOMS PAYMENTS AFTER THE PARCEL HAS BEEN SENT?
You can cancel your order if the package has not been sent yet. After sending the parcel the Customer can't evade paying customs fees. Customs fees must be paid by the Customer and the parcel has to be received.