Delivery and return policy

PLEASE NOTE 

• All International orders are final sale and may not be returned or exchanged. 
• Once an order ships and is in transit it is not possible to cancel the order.
• If the Customer does not receive the parcel within 10 calendar days from the moment of arrival in the destination country, the parcel will be disposed of by the default carrier without a refund.
• We have the right to reserve the opportunity to cancel an order at any stage of its execution. In cases of order cancellation at the initiative of the brand, the cost of the order is returned in full.
• All orders are shipped from Singapore

• The customer is responsible for payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery.

   

WORLDWIDE SHIPPING EXPRESS DELIVERY METHOD (5-9 business days) – FREE

For the VAT and custom information

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you make an order, to avoid any unexpected charges.

TRACKING NUMBER

After sending the parcel, we will send tracking number to your email address. 

If you have not received an order confirmation or tracking number from us, please check Spam folder or contact customer support at sale@patroncashmere.com .

HOW CAN I MAKE A RETURN?

International orders are final sale only and may not be returned or exchanged. 
We only accept returns on domestic orders. For domestic returns please contact customer support at sale@patroncashmere.com .