F.A.Q.

WHEN WILL MY ORDER BE SHIPPED?
If the product is in stock, the package will be sent to the customer within 1-2 business days.

WHERE CAN I TRACK ORDER STATUS?

When we ship your order, a tracking number will be sent to your email address. Then you can track your parcel on dhl.com​

HOW CAN I MAKE A RETURN?
International orders are final sale only and may not be returned or exchanged. 
We only accept returns on domestic orders. For any questions please contact us sale@patroncashmere.com

HOW CAN I PAY FOR MY ORDER?
You can pay for your order with any card on the website. All payments are protected and secure.

DO I HAVE TO PAY ADDITIONAL CUSTOMS DUTIES?
When delivering to Russia, USA and the EAEU countries (Kazakhstan, Belarus, Armenia and Kyrgyzstan), there are no customs duties. In other countries there may be additional customs duties or taxes, established by the Legislation of the destination country.
Before placing an order, please, clarify the duty-free limits and the amount of customs duties/taxes.

DELIVERY

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.

Order processing takes up to 48 hours

Shipping costs will depending on the sizes and destination of your chosen pieces.

Delivery service is off-duty on weekends and holidays.

Shipping for most of Europe and the USA: delivery within 2-4 days. Rest of the world: delivery within 3-7 days.

You will receive a tracking number by email after processing the order.

Your country's customs duties are not included in the shipping cost.